Return & Refund Policy
Last Updated: 25 September 2026
At DryDelish-Bites, we want our customers to receive products in proper condition.
Because our products are primarily food items, returns are subject to the conditions below.
1. Eligible Cases
A return, replacement or refund may be considered if:
The wrong product was delivered.
The product received is damaged.
The package is materially damaged.
The product is defective or otherwise not in acceptable condition.
The product is materially different from what was ordered.
All claims are subject to verification.
2. Food Products
For hygiene and food-safety reasons, opened or partially consumed food products generally cannot be returned unless the issue relates to a verified product quality, safety, damage or fulfilment problem.
3. Reporting an Issue
Customers should contact us as soon as reasonably possible after receiving the order.
Please provide the order number, customer details, description of the issue and photographs/videos where applicable.
4. Refunds
If a refund is approved, the refund amount and method will be communicated to the customer.
Where possible, refunds for online payments will be processed through the original payment method.
The time taken for the amount to appear in the customer's account may depend on the payment service provider or bank.
5. Replacement
Where appropriate, DryDelish-Bites may offer replacement of the affected product instead of a refund.
6. Non-Returnable Situations
A return or refund may not be available where:
The product has been opened or consumed without a valid product-related issue.
The product was damaged after delivery due to improper storage or handling.
The customer ordered the wrong product or quantity.
The product has been altered or damaged by the customer.
The claim is made after an unreasonable period without supporting evidence.
These exclusions are subject to applicable consumer protection law.
7. Incorrect or Missing Items
If an item is missing or the wrong item has been delivered, please contact us with the order details.
After verification, we may arrange a replacement or refund as appropriate.
8. Refund for Cancelled Orders
If an eligible order is cancelled before dispatch, the applicable refund will generally be processed through the original payment method.
9. Contact
DryDelish-Bites
Email: drydelishbites@gmail.com
Customer Care: 8799880603
Address: Shop No. 5, Laxminarayan Building, Wani Ali, Gandhi Chowk, Kulgaon, Badlapur East, Maharashtra – 421503, India.